Michelle Mourad, MD

Professor

Michelle Mourad is Vice Chair of the Department of Medicine and a Professor in the Division of Hospital Medicine at the University of California San Francisco. She divides her time between clinical, quality improvement and administrative roles.

Clinically, Michelle attends on both on the Medicine Teaching Service and on the Hospitalist Procedure Service, a hospitalist-based rotation for interns to gain mastery of procedure skills and knowledge. Michelle’s interests in quality improvement are broad and encompass the areas of transitions in care, patient and provider satisfaction, reducing costs of care and using informatics to improve care delivery. In her role as Vice Chair, Michelle is responsible for overseeing performance improvement and clinical strategy in all of these areas across the continuum of care. As the Medical Director for Transitions in Care for UCSF Health, Michelle leads efforts to improve outcomes and reduce adverse events across transitions through care delivery innovations and community partnerships. In addition to her improvement work, Michelle has published extensively in the areas of quality, safety, and value.

Michelle received her BA in Chemistry from Williams College, and her MD from New York University. She completed her internship and residency in internal medicine at UCSF and completed fellowship in Hospital Medicine at UCSF prior to starting as faculty in 2009. She is the recipient of the Medicine Housestaff Teaching Award for excellence in teaching and mentoring and the Medical Student Excellence in Teaching Award.
Education
2018 - Diversity, Equity, and Inclusion Champion Training, University of California
Residency, 2008 - Internal Medicine, University of California, San Francisco
M.D., 2005 - School of Medicine, New York University
Honors and Awards
  • UCSF Medical Center Exceptional Physician Award - Honorable Mention, UCSF, 2014
  • UCSF Medical Center Exceptional Physician Award - Honorable Mention, UCSF, 2013
  • UCSF Medical School Class of 2013 Teaching Award, UCSF School of Medicine, 2013
  • 13th Annual Medicine Housestaff Teaching Award, UCSF, 2012
  • Cooke Award for the Scholarship of Teaching and Learning, UCSF, 2010
  • AOA, NYU School of medicine, 2005
Publications

  1. Ganeshan S, Liu AW, Kroeger A, Anand P, Seefeldt R, Regner A, Vaughn D, Odisho AY, Mourad M. An Electronic Health Record-Based Automated Self-Rescheduling Tool to Improve Patient Access: Retrospective Cohort Study. Journal of medical Internet research 2024. PMID: 38502159


  3. Dutta PA, Flynn SJ, Oreper S, Kantor MA, Mourad M. Across race, ethnicity, and language: An intervention to improve advance care planning documentation unmasks health disparities. Journal of hospital medicine 2023. PMID: 38041530


  4. Pierce L, Judson TJ, Mourad M. Finding the time: Hourly variation in average daily census on a hospital medicine service. Journal of hospital medicine 2023. PMID: 37926952


  5. Santhosh L, Vo A, Wick C, Mourad M, Sarkar U, Jagsi R, Mangurian C. Policies to Support Lactation at Highly Ranked US Medical Schools. JAMA network open 2023. PMID: 37889493


  6. Mourad M, Prasad P, Wick C, Sliwka D. Physician Satisfaction With Lactation Resources Following an Intervention to Improve Lactation Accommodations. JAMA network open 2023. PMID: 37552478


  7. Liu AW, Pierce L, Ganeshan S, Brown W, Judson T, Divakaran D, Bini S, Odisho AY, Mourad M. Impact of an automated peri-procedural digital health intervention on rates of emergency department visits and readmissions. American journal of surgery 2023. PMID: 37604749


  8. Khoong EC, Sherwin EB, Harrison JD, Wheeler M, Shah SJ, Mourad M, Khanna R. Impact of standardized, language-concordant hospital discharge instructions on postdischarge medication questions. Journal of hospital medicine 2023. PMID: 37490045


  9. Levan S, Mourad M, Block B, Shah R, Santhosh L. Impact of a Multidisciplinary Post-COVID-19 Clinic on Hospital Admissions and ED Visits. Chest 2023. PMID: 36610666


  10. Ganeshan S, Pierce L, Mourad M, Judson TJ, Kohli MD, Odisho AY, Brown W. Impact of patient portal-based self-scheduling of diagnostic imaging studies on health disparities. Journal of the American Medical Informatics Association : JAMIA 2022. PMID: 36063414


  11. Judson TJ, Pierce L, Tutman A, Mourad M, Neinstein AB, Shuler G, Gonzales R, Odisho AY. Utilization patterns and efficiency gains from use of a fully EHR-integrated COVID-19 self-triage and self-scheduling tool: a retrospective analysis. Journal of the American Medical Informatics Association : JAMIA 2022. PMID: 36029243


  12. Cummings E, Martinez S, Mourad M. Primary care gap: factors associated with persistent lack of primary care after hospitalisation. "Are Telehealth Visits Feasible for Vulnerable Patients?" 2022. PMID: 35354598


  13. Yang R, Ganeshan S, Thompson A, McAllister S, Mourad M. Impact of a resident and student-led video visitation navigation program. "Are Telehealth Visits Feasible for Vulnerable Patients?" 2022. PMID: 35183182


  14. Timothy J Judson, Michelle Mourad, Robert M. Wachter. Innovation Report: Building a Targeted Automatic e-Consult (TACo) Program. "Are Telehealth Visits Feasible for Vulnerable Patients?" 2021. PMID:


  15. Zorian A, Shine D, Mourad M. Discharge by Noon: Toward a Better Understanding of Benefits and Costs. Journal of hospital medicine 2021. PMID: 34129493


  16. Kantor MA, Scott BS, Abe-Jones Y, Raffel KE, Thombley R, Mourad M. Ask About What Matters: An Intervention to Improve Accessible Advance Care Planning Documentation. Journal of pain and symptom management 2021. PMID: 34000334


  17. Greenberg AL, Schwartz H, Collins CR, Kelly YM, Mackersie R, Mourad M, Roberts JP, Bongiovanni T. Emergency general surgery utilization and disparities during COVID-19: an interrupted time-series analysis. Trauma surgery & acute care open 2021. PMID: 34192165


  18. Mourad MS. Donning and Doffing. JAMA 2021. PMID: 33560325


  20. Zejnullahu K, Santhosh L, Mourad M, Connor DM. Off Trail, On Track: an Exercise in Clinical Reasoning. Journal of general internal medicine 2019. PMID: 31270781


  21. Raffel KE, Gupta N, Vercammen-Grandjean C, Hohman J, Ranji S, Pierluissi E, Mourad M. A Discharge Time-Out: A Case Study on Physician-Nurse Discharge Communication and the Challenge of Sustainability in Resident-Led Quality Improvement. American journal of medical quality : the official journal of the American College of Medical Quality 2018. PMID: 30345785


  22. Patel S, Rajkomar A, Harrison JD, Prasad PA, Valencia V, Ranji SR, Mourad M. Next-generation audit and feedback for inpatient quality improvement using electronic health record data: a cluster randomised controlled trial. BMJ quality & safety 2018. PMID: 29507124


  23. Monash B, Najafi N, Mourad M, Rajkomar A, Ranji SR, Fang MC, Glass M, Milev D, Ding Y, Shen A, Sharpe BA, Harrison JD. Standardized Attending Rounds to Improve the Patient Experience: A Pragmatic Cluster Randomized Controlled Trial. Journal of hospital medicine 2017. PMID: 28272589


  24. Duong JA, Jensen TP, Morduchowicz S, Mourad M, Harrison JD, Ranji SR. Exploring Physician Perspectives of Residency Holdover Handoffs: A Qualitative Study to Understand an Increasingly Important Type of Handoff. Journal of general internal medicine 2017. PMID: 28194689


  25. Jensen T, Lai A, Mourad M. Can lessons from systems-based mastery learning for thoracentesis be translated to hospitalists? Journal of hospital medicine 2016. PMID: 27687258


  26. Rajkomar A, Valencia V, Novelero M, Mourad M, Auerbach A. The association between discharge before noon and length of stay in medical and surgical patients. Journal of hospital medicine 2015. PMID: 26717556


  27. Moriates C, Mourad M. Striving for optimal care: Updates in quality, value, and patient experience. Journal of hospital medicine 2015. PMID: 26417871


  28. Najafi N, Monash B, Mourad M, Ding Y, Glass M, Burrell GJ, Harrison JD. Improving attending rounds: Qualitative reflections from multidisciplinary providers. Hospital practice (1995) 2015. PMID: 25936415


  29. Sheu L, Fung K, Mourad M, Ranji S, Wu E. We need to talk: Primary care provider communication at discharge in the era of a shared electronic medical record. Journal of hospital medicine 2015. PMID: 25755159


  30. Harrison JD, Auerbach AD, Quinn K, Kynoch E, Mourad M. Assessing the impact of nurse post-discharge telephone calls on 30-day hospital readmission rates. Journal of general internal medicine 2014. PMID: 25103122


  31. Moriates C, Mourad M, Novelero M, Wachter RM. Development of a hospital-based program focused on improving healthcare value. Journal of hospital medicine 2014. PMID: 24980982


  33. Anderson WG, Flint LA, Horton JR, Johnson K, Mourad M, Sharpe BA. Update in hospital palliative care. Journal of hospital medicine 2013. PMID: 24214838


  34. Moriates C, Novelero M, Quinn K, Khanna R, Mourad M. "Nebs no more after 24": a pilot program to improve the use of appropriate respiratory therapies. JAMA internal medicine 2013. PMID: 23877555


  35. Lakin JR, Le E, Mourad M, Hollander H, Anderson WG. Incentivizing residents to document inpatient advance care planning. JAMA internal medicine 2013. PMID: 23857414


  36. Bischoff K, Goel A, Hollander H, Ranji SR, Mourad M. The Housestaff Incentive Program: improving the timeliness and quality of discharge summaries by engaging residents in quality improvement. BMJ quality & safety 2013. PMID: 23704085


  37. Neeman N, Quinn K, Shoeb M, Mourad M, Sehgal NL, Sliwka D. Postdischarge focus groups to improve the hospital experience. American journal of medical quality : the official journal of the American College of Medical Quality 2013. PMID: 23687239


  38. Kalanithi L, Coffey CE, Mourad M, Vidyarthi AR, Hollander H, Ranji SR. The effect of a resident-led quality improvement project on improving communication between hospital-based and outpatient physicians. American journal of medical quality : the official journal of the American College of Medical Quality 2013. PMID: 23526358


  39. Joshua Lakin, Elizabeth Le, Harry Hollander, Michelle Mourad, Sumant Ranji, Krishan Soni, Wendy Anderson. A Resident-Led Quality Improvement Program for Increasing Documentation of Advance Care Planning Discussions (FR407-C). Journal of pain and symptom management 2013. PMID:


  40. Neeman N, Quinn K, Soni K, Mourad M, Sehgal NL. Reducing radiology use on an inpatient medical service: choosing wisely. Archives of internal medicine 2012. PMID: 22928182


  41. Ashbrook L, Mourad M, Sehgal N. Communicating discharge instructions to patients: a survey of nurse, intern, and hospitalist practices. Journal of hospital medicine 2012. PMID: 23071078


  42. Mourad M, Ranji S, Sliwka D. A randomized controlled trial of the impact of a teaching procedure service on the training of internal medicine residents. Journal of graduate medical education 2012. PMID: 23730437


  43. Plant JL, Corden M, Mourad M, O'Brien BC, van Schaik SM. Understanding self-assessment as an informed process: residents' use of external information for self-assessment of performance in simulated resuscitations. Advances in health sciences education : theory and practice 2012. PMID: 22419435


  44. Mourad M, Auerbach A. Improving use of the "other" catheter: comment on "reducing inappropriate urinary catheter use". Archives of internal medicine 2012. PMID: 22231612


  45. Boonyasai RT, Steinberg DI, Schleyer AM, Mourad MM, Harte BJ, Sharpe BA. Update in hospital medicine for the general internist 2010-2011. Journal of general internal medicine 2011. PMID: 21932159


  46. Mourad M, Adler J. Safe, high quality care around the clock: what will it take to get us there? Journal of general internal medicine 2011. PMID: 21751054


  47. Mourad M, Vidyarthi AR, Hollander H, Ranji SR. Shifting indirect patient care duties to after hours in the era of work hours restrictions. Academic medicine : journal of the Association of American Medical Colleges 2011. PMID: 21436665


  48. Mourad M, Auerbach AD, Maselli J, Sliwka D. Patient satisfaction with a hospitalist procedure service: is bedside procedure teaching reassuring to patients? Journal of hospital medicine 2011. PMID: 21480494


  49. Mourad M, Cucina R, Ramanathan R, Vidyarthi AR. Addressing the business of discharge: building a case for an electronic discharge summary. Journal of hospital medicine 2010. PMID: 20872869


  50. Mourad M, Kohlwes J, Maselli J, Auerbach AD. Supervising the supervisors--procedural training and supervision in internal medicine residency. Journal of general internal medicine 2010. PMID: 20077049